Support

Open Messages, choose a conversation, then tap the + button next to the text field. Choose More if you do not see the pack right away, then tap Soft Crisis Stickers. On older iOS versions, tap the App Store icon next to the text field, open the app drawer, then enable Soft Crisis Stickers from Edit.

Make sure the pack is enabled in the Messages app drawer, then fully close and reopen Messages. If it still does not appear, restart your iPhone and confirm the sticker pack is installed from the App Store.

Tap and hold a sticker, then drag it onto a message bubble to peel it on. Tapping once sends it as a regular image — both work.

Long-press the Soft Crisis Stickers icon in the iMessage app drawer and choose Remove. Reinstall any time from the App Store.

Force-close and reopen. If it persists, ensure you’re on the latest iOS and the latest app version. Reinstalling usually clears it up — your iCloud-synced data will return on next sign-in.

Flow Era syncs through your private iCloud. Make sure iCloud Drive is on and you’re signed into the same Apple ID on both devices. We never see your data.

All data lives on your device or in your private iCloud. Deleting the app and removing its iCloud data from Settings → Apple ID → iCloud → Manage Storage clears everything.

Try a recent version of Safari, Chrome, or Firefox. Close other heavy tabs. On older devices, lowering the speed setting helps.

Most browsers require a tap before audio plays. Press start once after loading. Check your device isn’t muted and that the browser tab has sound permission.

BilateralFlow stores settings in your browser’s local storage. Clearing site data for the page resets everything.

Free BLS stays open without an account. A clinician account is needed for trials, billing, saved sessions, note drafts, logs, and other premium clinician tools.

Billing is handled through Stripe. BilateralFlow does not see or store card details. For access or billing help, email support@ckapps.co with the email address on your account.